ES Lab provides a period of 1 year warranty ( “service” ) for our products unless otherwise specified, commencing the date of purchase based on the terms and conditions set forth hereunder:
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Proof of purchase document (original receipt/ invoice/ email order confirmation ) must be presented when service is required.
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The service does not apply to products not purchased from ES Lab or its authorized dealers.
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The warranty covers free replacements of parts only if deemed necessary to restore normal function.
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The warranty does not cover:
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Periodical checking and replacing consumable items.
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Cleaning, dirt removal, disinsection, cleaning service.
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Replace, repair or recondition on the earpads, headpads, accessories, consumable items and lost parts.
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ES Lab has no obligation to resolve any problems on headphones caused by amplifier failure and system connection errors.
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The warranty will automatically be deemed to be void if;
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Any disassemble work, modification or repair for the product is done in any way by anybody other than ES Lab.
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The product has been damaged due to misuse, abuse, negligence, physical damage, abnormal voltage supply/power interruption, accident, fire, flood, insect, natural calamities or other events beyond ES Lab control.
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The serial number sticker in the product has been modified or torn off.
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Any defective parts, which have been replaced, shall become ES Lab’s property.
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For the products with ongoing repair service, customers should inform ES Lab immediately in case of any changes in his/her address.
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ES Lab reserves the right to unilaterally change the warranty terms and conditions from time to time without notice.
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Customer acknowledges that all information and documentation provided to ES Lab are accurate and true.